This article is a place-holder to the progress of the planned switch-off of the analogue PSTN (public switched telephone network) by 2025, and its implications to all of us, as Openreach moves to implement a fully digital service. It’s a dynamic document that will change over the next few months and the next couple of years so please look back for updates and further information.
What implications might this have for older people?
Digital services are not universally good across rural areas
There will need to be a solution to the issue of digital services requiring power – what happens if there’s a break in power supply
What implications might this have for people with certain disabilities?
It’s been reported to us that certain people with visual problems have been experiencing difficulties in the Salisbury pilot area with the withdrawal of the 1471 service, with call-back not working, and with needing to install a new phone number
Here’s a link to the Progress Openreach has reported by January 2022. Much of this is very technical, so some of the following information might be more readable.
Here’s a briefing from BT on the project; and an update on what’s happening in Wales forwarded to me in my role sitting on the National Pensioners Convention. Which? have also published a briefing on the subject which I encourage you all to look at.
I’ve also written the article below, which will hopefully appear in the latest Cardiff u3a magazine …
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Ring, ring: Ready for the big ‘phone switchover?
Only three years until 2025 when all telephone providers will do the big “switchover” moving landline customers from the country’s traditional telephone network to digital technologies and analogue services are finally shut down.
Though BT published a timescale back in 2019, many older people’s organisations have expressed concern that the public have not been given enough information about the Public Switched Telephone Network (PSTN) moving to Voice Over Internet Protocol (VoIP), what it really means and how it could adversely affect older and vulnerable people.
Among them is the National Pensioners Convention (NPC), which represents 1.5 million members in Wales, England and Northern Ireland.
Among the big questions is what happens if there’s a break in power supplies and people need to access emergency services – because the new system will run off broadband – and handsets will have to be plugged into an electricity socket.
Providers say solutions will be found – which will include the provision of emergency battery-powered backups for phones and routers.
This scenario became a reality last November when Storm Arwen hit the UK, causing widespread power outages and left 9,000 homes without power for more than a week.
Jan Shortt, NPC General Secretary did interviews with Talk Radio and other stations, and heard from affected listeners.
She said: “They raised the issue of not being able to charge mobile phones and other devices and therefore not able to summon help. It is clear that the majority of the population had not heard of the digital switch.”
In January Ofcom held an online public meeting to give an update on the “switchover” rollout throughout the UK and provide an opportunity to ask questions.
Jeff Richards, an NPC Wales executive member and a retired Swansea BT engineer, attended. He said: “Unfortunately they did not answer any questions that I raised regarding vulnerable customers nor anything on power supply. I felt that my questions were merely swatted away.”
BT have agreed to meet the NPC to address their concerns – which include, who will pay for the battery packs (some around £160) – the customer or provider?
Virgin Media has already promised that vulnerable customers with “accessibility needs or don’t have a mobile phone” will be given an emergency backup line at no extra cost.
Unsurprisingly, customers in various areas have reported teething problems as the system is being rolled out. For example, people in the Salisbury pilot area with visual problems have experienced difficulties with the withdrawal of the 1471 service and the need to get new phone numbers.
Hopefully, in the three years left of the rollout, teething problems will have been sorted. But be prepared: only an estimated 1.5million out of 29million landlines have so far been converted – and one day those old phones will stop ringing!
I’ve been “playing around” with my email accounts. I’ve decided to use my Apple iCloud account more as it makes a lot of sense as I organise emails by moving messages from Inbox/Sent mail into Mailbox folders setup on my iCloud – shared between my Apple devices.
It’s not difficult to forward messages from my Gmail account, just go into Gmail on a desktop/laptop (you can’t do this from the Gmail app on your mobile device) select Settings (the Gear wheel) and then Select All Settings, and then Forwarding and POP/IMAP …
… you can then set up a rule such as the one above.
You have a number of options of what you can do with the copy in your Gmail Inbox – as you won’t now be reading it from that spot – and I’ve chosen to Archive the copy …
But where is the archive?
The answer is that you have to scroll down to More on the left-hand side of the screen and select All Mail – and that’s where all the mail you’ve ever received resides.
Thanks Jim for the screenshot; I’m glad it’s just your internet connection that’s unstable! We had apologies from Mike, Jenny, Jonathan and Margaret. I’d forgotten to send out the calling notice until David Hughes reminded me – my apologies if that caused problems for anyone wanting to join. I caused problems for myself by trying to run the session from my laptop as I wanted to be near the front door to receive a parcel, but that caused a different set of self-inflicted problems as I started up the wrong Zoom session – The History Group to be precise – and wondered why no one was joining the meeting. Duh! Still, it caused some merriment at my expense and the meeting continued in a very light-hearted manner.
As suggested at the last meeting, I started with a description of what Google Drive for Desktop replacing Back up and Sync means for users of Google Drive on Desktops or Laptops. It has very little impact upon the use of Google Photos on Mobile devices which still has a Backup and Sync option. The slides from the presentation are available here to download as a Powerpoint presentation to play offline – with active links; or to read/download as a clickable PDF file.
We then reviewed the notes from the last meeting. We noted that the issue of Margaret‘s Modem/external drives/computer being switched-off would need to be followed-up at the next meeting. We were pleased to see that Jonathan had been able to get away on holiday to Cornwall, despite his Covid-scare reported at the last meeting. We were even more pleased (and impressed) to hear that he’d solved his McAfee Popup situation – something I’d managed to add to the last meeting’s notes. Steve had looked at the link to change YouTube videos to MP3’s but hadn’t tried it yet. Ann had solved her Printer and SkyQ Modem issue with acknowledged assistance from Owen – she offered to write what she did up as a Comment to these notes.
I suggested I leave the review of news (Flipboard) to the end of the meeting.
Sianed had been troubled by a popup when accessing Gmail that she was being asked whether she wanted to grant access by Google to her accounts. I was of the opinion that this was normal Windows security (now) and that she could probably switch off the prompting from with in Windows (somewhere).
This “problem” enabled me to raise the issue that I felt I was not doing the best for the group in not being able to answer Windows “issues”, or attempt to “solve” Windows “problems”. During the meetings Owen and Paul were doing a sterling job of trying to provide answers, but I felt it would be useful if someone in the Group could take the “Windows brief”. After a brief discussion, I sort of persuaded Paul to take on that role. Many thanks.
Jim reported that he was continuing with his work in adding to the metadata stored with his digital photos. Some of it was recorded in the EXIF data of the photo, but some was not – being camera specific. He offered (and I accepted gladly) the offer for him to write-up what he’d discovered. I added that a similar situation occurred in the world of Adobe Lightroom in merging of EXIF data, and also shared a tip to always take one photo with your smartphone (which stored location data) alongside any photos taken with a digital camera – if you wanted to add location information to your picture in your photo editing software.
Ann described her solution to the printer problem mentioned above and offered to write it up. Many thanks.
Ted had also had a printer problem, to the extent he’d nearly bought a new printer! However, after a bit of research, he found that the problem – blocked printer heads – could be resolved by purchasing a kit costing less than £10 which he intended to apply. It was also suggested that putting the cartridge heads in a saucer of water can resolve the problem as well. I can’t verify whether this is a foolproof, or damage-less solution.
Christine was able to announce that she’d moved the VM Extender to another power outlet the previous day and they’d had perfect reception. Let’s just hope this continues and the problem of poor WiFi reception is behind them. She also had noticed that one of the Icons that had been visible from her Windows Start Icon – that for People (her Contacts) – had disappeared. A solution was proffered (forgive me if I’ve got this wrong): Right-click on the bar on the screen; choose the option to show People on the Taskbar.
Paul was having “fun” with a new dash-cam which used different cable connections – a rather common problem unfortunately with digital devices. We noted that the EU was trying to standardise on USB-C. We also noted that the lack of printed manuals with new devices was not as good for the planet as might be imagined because we had to print them quite often. It was therefore good for the supplier in terms of cost-reduction.
Steve reported that following the last meeting he’d been able to remove the McAffee pop-up reminder; we advised him that he could quite safely use the Windows Defender software rather than pay £4 extra to TalkTalk for McAffee.
Don (with new devices at home recently) would quite like a session on Connecting Devices to the Network. He recently used his phone to take snaps of meter readings as they had fallen foul of the companies going bust. He also described what appeared to be a rather strange scenario (at first hearing) where he was being asked whether he wanted to register a Direct Debit payment for PAYG for the London Exclusion Zone for his car. After some discussion we came to the conclusion it was a valid offer [Ann reported something similar after an experience of entering the Birmingham Zone – and suggested that going on the .gov.uk website might explain more.] It appeared that this would be a personal decision to make. Setup an account, or just remember to pay if you DID happen to enter a zone.
Renee asked for any information on alarm systems as her COD Security system had recently requested a large hike in costs. Paul suggested approaching O’Brien Systems (Swansea); other suggestions were Sonic Alarms and Cardiff Alarms. She asked whether it was OK to upgrade her MacOS and iOS systems now. I suggested waiting for iOS 15.1, but that point releases of MacOS were generally safe to upgrade, and Safari upgrades should always be done. Following the meeting I sent a message to the Signal Group about a new “feature” for MacOS which should possibly be installed when offered – Mac Device Support.
Stella requested advice and information about different disk formats. I explained the origins of NTFS, and why exFAT was better in many ways as it could be used for disks attached to either Macs or PCS. Paul mentioned that FAT32 was another format that was relevant in the Windows world, but there was a fundamental problem with what Stella was hoping to achieve. A disk formatted for use specifically when connected to a TV could not be read on a PC, and vice versa. This was a protection mechanism on the TV to prevent copyright infringement.
David Hughes told us he’d had great pleasure watching his niece play her harp from the college where she was playing but wondered whether there was anyway he could have watched it on the TV. We thought that either Google’s Chromecast, or Apple’s AirPlay might do the trick if his Smart TV supported either of these. Here’s a link for Android devices and here’s how to show an iOS screen on a TV. He also asked about the connection of a sound-bar to his new TV. I stated that for decent sound he would have to use a cable connection – usually HDMI – and not rely on a wireless solution. Others suggested that there might be a Setting to change the “environment” of what he was watching, ie Music, Drama, News, etc which might improve the quality of the sound. He also praised the route information provided by his Maps on his iPad which indicated the best way to get to M&S, now that his local store was closing.
Owen updated us on Beacon issues including the fact that Chrome currently doesn’t work, but Firefox does. He described how a hybrid (in person + zoom) meeting had gone, but that the sound quality on his laptop was probably not good enough – perhaps using external powered speakers (£20-£40) connected to the earphone jack would be necessary; I have some connected to both the TV in the kitchen (from Logitek) and to my iMac (from Creative). Much better sound quality than the internal speakers of both.
To end the meeting, which had now extended to nearly 2 hours – partly due to my trials and tribulations at the beginning – I went briefly through the items I had added to the Flipboard magazine. I highlighted the features that were in the new iOS 15 release (again, I caution on upgrading until 15.1 is released); an important security upgrade for older iPhones; changes in the way people will be able to switch Broadband suppliers; the changes proposed by the EU to standardise on one kind of phone/tablet/device charger (USB-C form); and the release of an app from the Met Office and Exeter University that might be able to predict (using AI) whether it’s going to rain in the next 90mins!
I’ve noted (apart from Don’s suggestion to look at connecting devices to a network) the following topics I may look at in the future – Virtual Private Networks; and ways of using Google Contacts and Google Calendar with native Microsoft/Apple applications.
I’ll also raise the signposting of this website on the Cardiff U3A site (thanks to Steve for alerting me to this) and send an email message to the Group also advising them of the way to access it – just in case they’d forgotten.
I asked members to consider reporting – using this page – any scams they’d encountered to the Which? Scam Alerts Service – which I encourage you all to subscribe to.
I’m grateful for Owen offering to host the next meeting whilst I take the last of our “autumn breaks” in sunny Aberystwyth – well hopefully it will be sunny.
… Ann mentioned an app that the Emergency Services like you to have installed on their phones which is called what3words as it enables them to pinpoint quite accurately where you’re contacting them from. You might like to consider installing it on your phone as well as following the advice contained in the link at the bottom of the post I wrote …
I thought I ought to write a very brief post to outline my position on WhatsApp now that the deadline for accepting their Terms and Conditiond os Use (Ts & Cs) is fast approaching. You almost certainly, if you hadn’t accepted them earlier, will have begun to receive reminders to accept them or have your rights to use the app withdrawn. They are quite within their rights to enforce acceptance, you/we have no rights in this matter. It is a free app which we have free access to use under the Ts & Cs that Facebook choose to offer the app to us for use.
As explained in an earlier post, my immediate worries and concerns have been mitigated for the moment – and I most certainly will not want to conduct transactions with businesses through WhatsApp – so I will decline that option, and I will accept the new Ts & Cs next time I open the app. For how long my acceptance will be relevant will depend upon Facebook. Should they procede to withdraw their data centre from Ireland, to remove legislative scrutiny from the EU – which we currently, and fortuitously, gain benefit from as part of Facebook’s “European Region” – then I almost certainly will cancel my membership of all Facebook services, including Messenger and Instagram as well. I just can’t trust Facebook Inc. That’s for another day, and for the moment I will just try and ensure my Facebook app privacy settings are to my liking!!
Just a quick word of warning. I originally wrote this article on my old laptop. I wiped that machine without taking one last look to see whether there was anything of value stored on its drive. Lesson learned. That’s why I’m writing this out again.
You probably know this, but just in case you don’t, if you love reading, there is a wealth of reading material available on-line which can be read on a desk-top, lap-top, tablet or mobile phone. This is what you do.
Ebooks and Audiobooks from Cardiff Library.
This is not straightforward, but once you have the system up and running, everything works like a dream.
You need a library membership card. Make a note of your membership number.
You also need to ask the library to issue you with a PIN number.
On your tablet or phone, download the Borrowbox app. This will be in the App Store for iPads and in the Google Play Store for Android devices.
Open the app and login, providing your account number and PIN number. You’ll only have to do this once.
You can then borrow eBooks and Audio Books for free. You can also reserve real books for collection. You can keep the borrowed eBook or Audio Book for up to three weeks. If you forget to return it, your tablet will do that automatically.
Magazines
This is a very similar procedure. You need the same account number and PIN number, but a different application.
It used to be that you needed the RB Digital app but it appears that things have changed. You now need an app called Libby (from April 30th.) RB Digital app goes offline on April 30th.
It is being replaced by a new app called Libby.
It is already available and very easy to use.
It also appears to be able to find ebooks as well as magazines:- a one-stop shop.
The home page is simply a joy:- far more inviting than either Borrowbox or RB Digital.What if you want to buy reading material?
Things you should know.
Kindle ebooks will play on Kindle devices, on any type of tablet or mobile phone.
You can also read Kindle content on a desktop or laptop by using the Kindle Reader application.
Is it possible to buy and read Kindle content without purchasing a device?
Things you should know.
As far as I know, Apple ebooks will only play on Apple devices.
Well, actually it might be possible but it doesn’t look easy.Another thing you should know.
Audio books are available for Kindle, P.C.s, laptops and non-Apple devices.
You have to buy a subscription for £7.99 per month but then have access to their whole library.
Another thing you should know. Apple audio books are available individually.
Just one more thing you should know. You usually have to pay for Kindle classic novels. Apple classic novels are free.
Barbara asked a question about Google Photos, and I’ve re-visited the articles that I wrote a couple of years back, updated them to be relevant (I hope) – but I can’t be certain all the screen shots are the same as the present Google Photos on the web – and present them here for you to look at; if you’re interested.
First an article on “Getting to grips with Google Photos“, which basically tells you how to get your photos into Google Photos so that you can edit them online using the editor that’s available in Google Photos on the web. It might also be useful to bear in mind the article I wrote today on “How to delete photos from Google Photos“to get an understanding of how Google Photos actually works.
Then an article on “Simple Image Manipulation“, which introduces you to the online Google Photos Editor.
Seems a pretty easy question to ask. Should be a relatively easy question to answer. Wrong! It’s a minefield of complication and you can quite easily find yourself deleting images from places you don’t want them to be deleted from. In this article I’m not going to even attempt to enter the minefield but after this easy one …
How do you delete photos from Google Photos on the web but not from the Camera Roll on your iOS (iPhone/iPad) device …
Google Photos will only delete photos from your Camera Roll if you grant it permission to do so. If you delete from https://photos.google.com/ and then go to your phone app you will have an assistant card asking for permission to “Remove it from this device” If you dismiss the card the photo will remain in the Camera Roll.
… I’m just going to refer you to these three articles …
First the generic article that covers all eventualities and takes into account the place of Backup and Sync in the process for the Android world …
… note the important piece of text in this article …
“While keeping a file on Google Photos and deleting it from a device is easy, it’s not simple to do so the other way round. When you delete a synced photo from the Google Photos app, it gets wiped from your phone and the cloud storage.”
… so take care and read what follows in that article.
… so heaven help you if you’ve got both Android and iOS devices; the process is not the same for both!
Lastly, and to fully understand what’s going on, it’s important to perhaps try to understand how Google Photos actually works. You can do this by reading this article …
… if that hasn’t made you feel suicidal, can I just wish you the best of luck. Perhaps buying a new phone, or taking out a Google One subscription is the only answer.
Could that be the reason why it’s so complicated to delete a Photo from Google Photos?
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You might also find these articles from Google useful. Firstly an introduction to Backup and Sync and how it works with photos and videos (hint, it doesn’t actually do any sync’ing) …
